Customer Service Representative

Posted 10 months ago

Customer Service Representative (CSR).
Full-time job.
We are currently looking to fill a full-time position at our Frederick and Hagerstown, MD location. The requirements and a brief description of the position are listed below.


Must have at least 3 years of previous Customer Service Skills.
Minimum of High School Diploma.
Must have reliable vehicle.
Job responsibilities will be split between the Frederick and the Hagerstown branch, so you must be willing to travel regularly between branches.
Must be very well organized, punctual and professional.
Must have meticulous attention to detail. Data entry experience is a plus.
Previous Medical Office experience is not necessary, but a plus.

Job Outline:

This is the first person a customer sees and hears, so this individual must be well-kept, professional and willing to help the customers.
While providing exceptional customer service, CSR’s must verify patient eligibility for equipment/service.
CSRs need to gather and verify current demographic information, including insurance, treatment diagnosis, and authorizations.
This also includes ensuring that proper documentation is completed correctly before scanning to patient chart understanding patient’s needs and recommending the best product for them.
CSRs are responsible for organizing and maintaining all client/patient records and DME files.
CSRs schedule deliveries with clients after procuring the sale of the DME.
Using proper business and customer service etiquette, the CSR, answers phones and takes client calls regarding questions with invoices.
Adding on to sales and being able to build an additional sale.
Complying with all applicable policy and procedures.
Other duties as assigned.


To apply, send a resume to

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4 thoughts on “Customer Service Representative

    1. Thanks for your interest, Virginia! We’ll forward your contact information to the HR team and have them reach out.

  1. I have dme experience
    Cpap authorization and billing
    Diabetic shoes and insert fitting
    Mobility authorization and billing

    1. Thanks for your interest, Roxanne! We’ll forward your contact information to the HR team and have them reach out.

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